chapter 9

salary guide: office and administration.

Soaring e-commerce volume brought on a deluge of customer service requests, and with it, a more permanent shift in consumer buying patterns likely to extend into 2021 and beyond. Data has shown the pandemic accelerated the shift toward e-commerce by about five years, setting the stage for increased hiring demand for the key customer-facing roles highlighted here.

But it's not just e-commerce that's creating rising demand for office and administrative talent. Our new normal led to serious shifts in how work is done and how teams coordinate, leading many companies to seek out exceptional admin talent capable of keeping all the balls in the air — albeit remotely. Similarly, the pandemic led to massive demand for roles like contact tracers and collections specialists as businesses work to keep their teams safe and their bottom lines healthy.

2021 outlook

Some aspects of the service economy are rebounding, while others are busier than ever. As consumers increasingly turn to e-commerce, employers will find that competition is fiercer than ever for the kind of talent that ensures customer satisfaction. To stand out, they should consider taking a kitchen-sink approach to talent attraction, from making sure pay rates align with the overall market to better benefits and employer branding.

salary key

This guide presents nationwide pay information for today's most prevalent and in-demand office and administration positions.

For non-executive titles (managers and below), compensation data is organized by hourly rates across three levels of professional experience:

entry-level
one year of experience

mid-level
five years of experience

senior-level
10 years of experience

For executive titles (directors and above), compensation data is organized by hourly rates across three levels of company revenue:

small
$50M

mid
$100M

large
$250M+

accounting entry-level mid-level senior-level
accounting manager $17.68 $21.30 $24.67
accounts payable supervisor $27.43 $32.81 $38.20
accounts receivable clerk $18.08 $21.79 $25.48
accounts receivable supervisor $26.35 $31.16 $36.31
cost accounting clerk $17.63 $20.84 $23.55
credit and collections clerk $17.04 $20.35 $23.30
payroll coordinator/clerk $19.60 $23.41 $26.79
payroll supervisor $27.06 $31.71 $36.65

accounting

accounting manager

entry-level

$17.68

mid-level

$21.30

senior-level

$24.67

accounts payable supervisor

entry-level

$27.43

mid-level

$32.81

senior-level

$38.20

accounts receivable clerk

entry-level

$18.08

mid-level

$21.79

senior-level

$25.48

accounts receivable supervisor

entry-level

$26.35

mid-level

$31.16

senior-level

$36.31

cost accounting clerk

entry-level

$17.63

mid-level

$20.84

senior-level

$23.55

credit and collections clerk

entry-level

$17.04

mid-level

$20.35

senior-level

$23.30

payroll coordinator/clerk

entry-level

$19.60

mid-level

$23.41

senior-level

$26.79

payroll supervisor

entry-level

$27.06

mid-level

$31.71

senior-level

$36.65
administrative entry-level mid-level senior-level
administrative assistant $18.71 $21.66 $24.91
administrative coordinator $20.84 $24.23 $27.46
administrative secretary $21.42 $26.90 $31.76
eligibility specialist $15.47 $18.22 $21.15
executive assistant $27.50 $33.61 $39.33
file clerk $14.76 $18.23 $20.32
front desk receptionist/switchboard operator $13.69 $16.39 $18.64
general/office clerk $16.61 $18.83 $21.08
insurance verification specialist $23.15 $26.60 $30.54
mailroom clerk $14.46 $16.81 $18.37
medical receptionist $40.57 $47.01 $53.92
medical records administrator $39.77 $46.09 $52.86
medical records clerk $16.05 $18.88 $22.08
office assistant $14.48 $17.24 $19.38
office manager $26.68 $30.14 $34.02
patient access representative/specialist $22.01 $25.72 $29.20
receptionist $14.58 $16.65 $19.14
scheduler $14.54 $17.16 $19.58
secretary $16.78 $20.25 $23.32
secretary (bilingual) $18.27 $21.63 $25.07
word processor $14.65 $17.23 $19.52

administrative

administrative assistant

entry-level

$18.71

mid-level

$21.66

senior-level

$24.91

administrative coordinator

entry-level

$20.84

mid-level

$24.23

senior-level

$27.46

administrative secretary

entry-level

$21.42

mid-level

$26.90

senior-level

$31.76

eligibility specialist

entry-level

$15.47

mid-level

$18.22

senior-level

$21.15

executive assistant

entry-level

$27.50

mid-level

$33.61

senior-level

$39.33

file clerk

entry-level

$14.76

mid-level

$18.23

senior-level

$20.32

front desk receptionist/switchboard operator

entry-level

$13.69

mid-level

$16.39

senior-level

$18.64

general/office clerk

entry-level

$16.61

mid-level

$18.83

senior-level

$21.08

insurance verification specialist

entry-level

$23.15

mid-level

$26.60

senior-level

$30.54

mailroom clerk

entry-level

$14.46

mid-level

$16.81

senior-level

$18.37

medical receptionist

entry-level

$40.57

mid-level

$47.01

senior-level

$53.92

medical records administrator

entry-level

$39.77

mid-level

$46.09

senior-level

$52.86

medical records clerk

entry-level

$16.05

mid-level

$18.88

senior-level

$22.08

office assistant

entry-level

$14.48

mid-level

$17.24

senior-level

$19.38

office manager

entry-level

$26.68

mid-level

$30.14

senior-level

$34.02

patient access representative/specialist

entry-level

$22.01

mid-level

$25.72

senior-level

$29.20

receptionist

entry-level

$14.58

mid-level

$16.65

senior-level

$19.14

scheduler

entry-level

$14.54

mid-level

$17.16

senior-level

$19.58

secretary

entry-level

$16.78

mid-level

$20.25

senior-level

$23.32

secretary (bilingual)

entry-level

$18.27

mid-level

$21.63

senior-level

$25.07

word processor

entry-level

$14.65

mid-level

$17.23

senior-level

$19.52
call/contact center
call center representative (complex calls) $18.05 $21.55 $24.97
call center representative (general calls) $12.87 $15.36 $17.57
call center representative (specialized calls) $15.57 $18.64 $21.25
call center sales representative $14.88 $17.03 $19.64
call center supervisor $23.64 $27.66 $31.90
contact center specialist $13.27 $15.88 $18.09
customer service representative, financial $16.73 $19.95 $23.10
customer service representative, insurance (commercial) $19.46 $23.17 $27.12
customer service representative, insurance (personal) $15.92 $18.99 $21.89
data entry operator $14.65 $17.23 $19.52
data entry operator lead $18.72 $21.87 $24.83
data entry supervisor $23.54 $27.73 $32.25
order processing clerk $15.91 $18.82 $21.23
order processing supervisor $24.94 $30.54 $35.41
transportation import/export specialist $17.04 $20.38 $22.95

call/contact center

call center representative (complex calls)

entry-level

$18.05

mid-level

$21.55

senior-level

$24.97

call center representative (general calls)

entry-level

$12.87

mid-level

$15.36

senior-level

$17.57

call center representative (specialized calls)

entry-level

$15.57

mid-level

$18.64

senior-level

$21.25

call center sales representative

entry-level

$14.88

mid-level

$17.03

senior-level

$19.64

call center supervisor

entry-level

$23.64

mid-level

$27.66

senior-level

$31.90

contact center specialist

entry-level

$13.27

mid-level

$15.88

senior-level

$18.09

customer service representative, financial

entry-level

$16.73

mid-level

$19.95

senior-level

$23.10

customer service representative, insurance (commercial)

entry-level

$19.46

mid-level

$23.17

senior-level

$27.12

customer service representative, insurance (personal)

entry-level

$15.92

mid-level

$18.99

senior-level

$21.89

data entry operator

entry-level

$14.65

mid-level

$17.23

senior-level

$19.52

data entry operator lead

entry-level

$18.72

mid-level

$21.87

senior-level

$24.83

data entry supervisor

entry-level

$23.54

mid-level

$27.73

senior-level

$32.25

order processing clerk

entry-level

$15.91

mid-level

$18.82

senior-level

$21.23

order processing supervisor

entry-level

$24.94

mid-level

$30.54

senior-level

$35.41

transportation import/export specialist

entry-level

$17.04

mid-level

$20.38

senior-level

$22.95
human resources
benefits clerk $18.26 $21.77 $25.20
benefits coordinator $25.95 $31.97 $35.62
employee relations representative $32.75 $37.91 $43.61
human resources assistant/clerk $18.08 $21.20 $23.44
human resources coordinator $18.96 $22.23 $24.54
training coordinator $27.23 $33.83 $39.87

human resources

benefits clerk

entry-level

$18.26

mid-level

$21.77

senior-level

$25.20

benefits coordinator

entry-level

$25.95

mid-level

$31.97

senior-level

$35.62

employee relations representative

entry-level

$32.75

mid-level

$37.91

senior-level

$43.61

human resources assistant/clerk

entry-level

$18.08

mid-level

$21.20

senior-level

$23.44

human resources coordinator

entry-level

$18.96

mid-level

$22.23

senior-level

$24.54

training coordinator

entry-level

$27.23

mid-level

$33.83

senior-level

$39.87
revenue cycle
AR/collections representative* $18.08 $21.79 $25.48
AR/collections supervisor* $26.87 $31.79 $37.04
certified coder/medical coding technician $18.25 $21.43 $24.55
data analyst $32.72 $39.08 $45.60
director, access services $53.91 $57.00 $60.22
director, revenue cycle $83.69 $88.86 $94.28
insurance billing clerk $16.08 $19.41 $22.27
insurance claims clerk $17.29 $20.41 $23.32
insurance claims processor $18.77 $21.55 $24.83
insurance collections clerk $13.96 $16.47 $18.95
manager, access services $34.08 $38.63 $44.37
medical billing and collections specialist $15.57 $18.27 $20.99
medical transcriptionist $16.47 $19.46 $22.05

revenue cycle

AR/collections representative*

entry-level

$18.08

mid-level

$21.79

senior-level

$25.48

AR/collections supervisor*

entry-level

$26.87

mid-level

$31.79

senior-level

$37.04

certified coder/medical coding technician

entry-level

$18.25

mid-level

$21.43

senior-level

$24.55

data analyst

entry-level

$32.72

mid-level

$39.08

senior-level

$45.60

director, access services

entry-level

$53.91

mid-level

$57.00

senior-level

$60.22

director, revenue cycle

entry-level

$83.69

mid-level

$88.86

senior-level

$94.28

insurance billing clerk

entry-level

$16.08

mid-level

$19.41

senior-level

$22.27

insurance claims clerk

entry-level

$17.29

mid-level

$20.41

senior-level

$23.32

insurance claims processor

entry-level

$18.77

mid-level

$21.55

senior-level

$24.83

insurance collections clerk

entry-level

$13.96

mid-level

$16.47

senior-level

$18.95

manager, access services

entry-level

$34.08

mid-level

$38.63

senior-level

$44.37

medical billing and collections specialist

entry-level

$15.57

mid-level

$18.27

senior-level

$20.99

medical transcriptionist

entry-level

$16.47

mid-level

$19.46

senior-level

$22.05
sales and marketing
account coordinator $17.09 $20.38 $23.56
account manager $36.50 $42.65 $49.23
account representative $35.27 $40.45 $46.25
advertising clerk $14.60 $17.58 $20.09
market data researcher $30.14 $37.70 $45.06
marketing assistant $17.23 $19.65 $22.83
marketing coordinator $27.52 $33.05 $38.77
proofreader $18.01 $20.84 $23.56
public relations coordinator $24.98 $31.25 $37.26
sales assistant $18.55 $21.14 $24.65
sales coordinator $21.61 $24.38 $28.39
survey worker, marketing $14.62 $17.20 $19.31
telemarketing representative $14.88 $17.03 $19.64

sales and marketing

account coordinator

entry-level

$17.09

mid-level

$20.38

senior-level

$23.56

account manager

entry-level

$36.50

mid-level

$42.65

senior-level

$49.23

account representative

entry-level

$35.27

mid-level

$40.45

senior-level

$46.25

advertising clerk

entry-level

$14.60

mid-level

$17.58

senior-level

$20.09

market data researcher

entry-level

$30.14

mid-level

$37.70

senior-level

$45.06

marketing assistant

entry-level

$17.23

mid-level

$19.65

senior-level

$22.83

marketing coordinator

entry-level

$27.52

mid-level

$33.05

senior-level

$38.77

proofreader

entry-level

$18.01

mid-level

$20.84

senior-level

$23.56

public relations coordinator

entry-level

$24.98

mid-level

$31.25

senior-level

$37.26

sales assistant

entry-level

$18.55

mid-level

$21.14

senior-level

$24.65

sales coordinator

entry-level

$21.61

mid-level

$24.38

senior-level

$28.39

survey worker, marketing

entry-level

$14.62

mid-level

$17.20

senior-level

$19.31

telemarketing representative

entry-level

$14.88

mid-level

$17.03

senior-level

$19.64
small business accounting entry-level mid-level senior-level
accounting clerk $17.72 $20.43 $23.09
bookkeeper $17.06 $19.83 $22.72

small business accounting

accounting clerk

entry-level

$17.72

mid-level

$20.43

senior-level

$23.09

bookkeeper

entry-level

$17.06

mid-level

$19.83

senior-level

$22.72

*alternate titles include: payment poster representative, insurance follow-up representative; patient financial services (PFS) representative/supervisor

 

For salary information and titles specific to your region, contact your local Randstad representative today.

Calculator red

red_next