chapter 9

office and administration.

 

Office and administration functions are truly the core of any business, serving as a vital bond between employees and customers. And while these roles aren’t going away any time soon, they are changing — and rapidly. New technologies like digital sign-in kiosks and automated bill-pay apps are altering many of these functions, and office and administration professionals will need new skills to keep up. For employers, this means either focusing on training and upskilling or making new external hires. Finding those candidates, however, won’t be easy.

In fact, according to a recent Randstad client survey, talent shortages or skills gaps are the biggest external challenges facing hiring managers today. However, as many will soon discover, aligning on compensation may prove to be a major obstacle, as well.

 

there were over 431,000 new opportunities for administrative assistants in the past 12 months.

2020 outlook

Technology is changing the nature of office and administration roles, expanding their scope and giving them the opportunity to deliver value in new ways. In light of the demand forecast for 2020 and existing talent challenges, that fact should convince many companies to consider new approaches to talent acquisition — and to seek out partners capable of delivering business value by eliminating their hiring pain points from end to end.

here's how to hire in office and administration today

salary key

This guide presents nationwide pay information for today’s most prevalent and in-demand office and administration positions.

For non-executive titles (managers and below), compensation data is organized by hourly rates across three levels of professional experience:

entry-level
one year of experience

mid-level
five years of experience

senior-level
10 years of experience

For executive titles (directors and above), compensation data is organized by hourly rates across three levels of company revenue:

small
$50M

mid
$100M

large
$250M+

administrative entry-level mid-level senior-level
administrative assistant $18.34 $21.24 $24.42
administrative coordinator $20.43 $23.75 $26.92
administrative secretary $21.00 $26.37 $31.14
eligibility specialist $15.17 $17.86 $20.74
executive assistant $26.96 $32.95 $38.56
file clerk $14.47 $17.87 $19.92
front desk receptionist/switchboard operator $13.42 $16.07 $18.27
general/office clerk $16.28 $18.46 $20.67
insurance verification specialist $22.70 $26.08 $29.94
mailroom clerk $14.18 $16.48 $18.01
medical receptionist $13.70 $16.92 $19.01
medical records administrator $39.77 $46.09 $52.86
medical records clerk $15.74 $18.51 $21.65
office assistant $14.20 $16.90 $19.00
office manager $25.90 $29.26 $33.03
patient access representative/specialist $21.58 $25.22 $28.63
receptionist $14.29 $16.32 $18.76
scheduler $14.25 $16.82 $19.20
secretary $16.45 $19.85 $22.86
secretary (bilingual) $17.91 $21.21 $24.58
word processor $14.36 $16.89 $19.14

administrative

administrative assistant

entry-level

$18.34

mid-level

$21.24

senior-level

$24.42

administrative coordinator

entry-level

$20.43

mid-level

$23.75

senior-level

$26.92

administrative secretary

entry-level

$21.00

mid-level

$26.37

senior-level

$31.14

eligibility specialist

entry-level

$15.17

mid-level

$17.86

senior-level

$20.74

executive assistant

entry-level

$26.96

mid-level

$32.95

senior-level

$38.56

file clerk

entry-level

$14.47

mid-level

$17.87

senior-level

$19.92

front desk receptionist/switchboard operator

entry-level

$13.42

mid-level

$16.07

senior-level

$18.27

general/office clerk

entry-level

$16.28

mid-level

$18.46

senior-level

$20.67

insurance verification specialist

entry-level

$22.70

mid-level

$26.08

senior-level

$29.94

mailroom clerk

entry-level

$14.18

mid-level

$16.48

senior-level

$18.01

medical receptionist

entry-level

$13.70

mid-level

$16.92

senior-level

$19.01

medical records administrator

entry-level

$39.77

mid-level

$46.09

senior-level

$52.86

medical records clerk

entry-level

$15.74

mid-level

$18.51

senior-level

$21.65

office assistant

entry-level

$14.20

mid-level

$16.90

senior-level

$19.00

office manager

entry-level

$25.90

mid-level

$29.26

senior-level

$33.03

patient access representative/specialist

entry-level

$21.58

mid-level

$25.22

senior-level

$28.63

receptionist

entry-level

$14.29

mid-level

$16.32

senior-level

$18.76

scheduler

entry-level

$14.25

mid-level

$16.82

senior-level

$19.20

secretary

entry-level

$16.45

mid-level

$19.85

senior-level

$22.86

secretary (bilingual)

entry-level

$17.91

mid-level

$21.21

senior-level

$24.58

word processor

entry-level

$14.36

mid-level

$16.89

senior-level

$19.14
call/contact center
call center representative (complex calls) $17.70 $21.13 $24.48
call center representative (general calls) $12.62 $15.06 $17.23
call center representative (specialized calls) $15.26 $18.27 $20.83
call center sales representative $14.59 $16.70 $19.25
call center supervisor $22.95 $26.85 $30.97
contact center specialist $13.01 $15.57 $17.74
customer service representative, financial $16.40 $19.56 $22.65
customer service representative, insurance (commercial) $19.08 $22.72 $26.59
customer service representative, insurance (personal) $15.61 $18.62 $21.46
data entry operator $14.36 $16.89 $19.14
data entry operator lead $18.35 $21.44 $24.34
data entry supervisor $22.85 $26.92 $31.31
order processing clerk $15.60 $18.45 $20.81
order processing supervisor $24.21 $29.65 $34.38
transportation import/export specialist $16.71 $19.98 $22.50

call/contact center

call center representative (complex calls)

entry-level

$17.70

mid-level

$21.13

senior-level

$24.48

call center representative (general calls)

entry-level

$12.62

mid-level

$15.06

senior-level

$17.23

call center representative (specialized calls)

entry-level

$15.26

mid-level

$18.27

senior-level

$20.83

call center sales representative

entry-level

$14.59

mid-level

$16.70

senior-level

$19.25

call center supervisor

entry-level

$22.95

mid-level

$26.85

senior-level

$30.97

contact center specialist

entry-level

$13.01

mid-level

$15.57

senior-level

$17.74

customer service representative, financial

entry-level

$16.40

mid-level

$19.56

senior-level

$22.65

customer service representative, insurance (commercial)

entry-level

$19.08

mid-level

$22.72

senior-level

$26.59

customer service representative, insurance (personal)

entry-level

$15.61

mid-level

$18.62

senior-level

$21.46

data entry operator

entry-level

$14.36

mid-level

$16.89

senior-level

$19.14

data entry operator lead

entry-level

$18.35

mid-level

$21.44

senior-level

$24.34

data entry supervisor

entry-level

$22.85

mid-level

$26.92

senior-level

$31.31

order processing clerk

entry-level

$15.60

mid-level

$18.45

senior-level

$20.81

order processing supervisor

entry-level

$24.21

mid-level

$29.65

senior-level

$34.38

transportation import/export specialist

entry-level

$16.71

mid-level

$19.98

senior-level

$22.50
human resources
benefits clerk $17.90 $21.34 $24.71
benefits coordinator $25.44 $31.34 $34.92
employee relations representative $32.11 $37.17 $42.75
human resources assistant/clerk $17.73 $20.78 $22.98
human resources coordinator $18.59 $21.79 $24.06
training coordinator $26.70 $33.17 $39.09

human resources

benefits clerk

entry-level

$17.90

mid-level

$21.34

senior-level

$24.71

benefits coordinator

entry-level

$25.44

mid-level

$31.34

senior-level

$34.92

employee relations representative

entry-level

$32.11

mid-level

$37.17

senior-level

$42.75

human resources assistant/clerk

entry-level

$17.73

mid-level

$20.78

senior-level

$22.98

human resources coordinator

entry-level

$18.59

mid-level

$21.79

senior-level

$24.06

training coordinator

entry-level

$26.70

mid-level

$33.17

senior-level

$39.09
revenue cycle
AR/collections representative** $17.73 $21.36 $24.98
AR/collections supervisor** $26.09 $30.86 $35.96
certified coder/medical coding technician $17.89 $21.01 $24.07
data analyst $32.08 $38.31 $44.71
director, access services* $52.85 $55.88 $59.04
director, revenue cycle* $82.05 $87.12 $92.43
insurance billing clerk $15.76 $19.03 $21.83
insurance claims clerk $16.95 $20.01 $22.86
insurance claims processor $18.40 $21.13 $24.34
insurance collections clerk $13.69 $16.15 $18.58
manager, access services $33.09 $37.50 $43.08
medical billing and collections specialist $15.26 $17.91 $20.58
medical transcriptionist $16.15 $19.08 $21.62

revenue cycle

AR/collections representative**

entry-level

$17.73

mid-level

$21.36

senior-level

$24.98

AR/collections supervisor**

entry-level

$26.09

mid-level

$30.86

senior-level

$35.96

certified coder/medical coding technician

entry-level

$17.89

mid-level

$21.01

senior-level

$24.07

data analyst

entry-level

$32.08

mid-level

$38.31

senior-level

$44.71

director, access services*

entry-level

$52.85

mid-level

$55.88

senior-level

$59.04

director, revenue cycle*

entry-level

$82.05

mid-level

$87.12

senior-level

$92.43

insurance billing clerk

entry-level

$15.76

mid-level

$19.03

senior-level

$21.83

insurance claims clerk

entry-level

$16.95

mid-level

$20.01

senior-level

$22.86

insurance claims processor

entry-level

$18.40

mid-level

$21.13

senior-level

$24.34

insurance collections clerk

entry-level

$13.69

mid-level

$16.15

senior-level

$18.58

manager, access services

entry-level

$33.09

mid-level

$37.50

senior-level

$43.08

medical billing and collections specialist

entry-level

$15.26

mid-level

$17.91

senior-level

$20.58

medical transcriptionist

entry-level

$16.15

mid-level

$19.08

senior-level

$21.62
sales and marketing
account coordinator $16.75 $19.98 $23.10
account manager $35.44 $41.41 $47.80
account representative $34.58 $39.66 $45.34
advertising clerk $14.31 $17.24 $19.70
market data researcher $29.55 $36.96 $44.18
marketing assistant $16.89 $19.26 $22.38
marketing coordinator $26.98 $32.40 $38.01
proofreader $17.66 $20.43 $23.10
public relations coordinator $24.49 $30.64 $36.53
sales assistant $18.19 $20.73 $24.17
sales coordinator $21.19 $23.90 $27.83
survey worker, marketing $14.33 $16.86 $18.93
telemarketing representative $14.59 $16.70 $19.25

sales and marketing

account coordinator

entry-level

$16.75

mid-level

$19.98

senior-level

$23.10

account manager

entry-level

$35.44

mid-level

$41.41

senior-level

$47.80

account representative

entry-level

$34.58

mid-level

$39.66

senior-level

$45.34

advertising clerk

entry-level

$14.31

mid-level

$17.24

senior-level

$19.70

market data researcher

entry-level

$29.55

mid-level

$36.96

senior-level

$44.18

marketing assistant

entry-level

$16.89

mid-level

$19.26

senior-level

$22.38

marketing coordinator

entry-level

$26.98

mid-level

$32.40

senior-level

$38.01

proofreader

entry-level

$17.66

mid-level

$20.43

senior-level

$23.10

public relations coordinator

entry-level

$24.49

mid-level

$30.64

senior-level

$36.53

sales assistant

entry-level

$18.19

mid-level

$20.73

senior-level

$24.17

sales coordinator

entry-level

$21.19

mid-level

$23.90

senior-level

$27.83

survey worker, marketing

entry-level

$14.33

mid-level

$16.86

senior-level

$18.93

telemarketing representative

entry-level

$14.59

mid-level

$16.70

senior-level

$19.25

*salaries for executive titles are organized by hourly rates across three levels of company revenue: small ($50M), mid ($100M) and large ($250M+)
**alternate titles include: payment poster representative, insurance follow-up representative; patient financial services (PFS) representative/supervisor

 

For salary information and titles specific to your region, contact your local Randstad representative today. Or, if you'd like to have the national insights and salary data presented here handy at all times, download the PDF version of this guide today.

use our calculator for market-spacific details

turquoise next