Our client, the nation’s largest chain of retail pharmacies, faced considerable challenges delivering on variable IT project management office (PMO) demands. Compounding the difficulty was a recent merger, which had led to inconsistent PMO processes across the enterprise. As demand continued to climb, the client sought a partner capable of enhancing PMO maturity, addressing variable resource demand, ensuring delivery quality and increasing commercial value.
We took a multichannel approach to address our client’s challenges, beginning with a strategic PMO assessment, Managed Resource Program (MRP) and agile as well as project management institute (PMI) certification training. On top of that, Randstad Technologies:
conducted assessments to define the PMO standardization strategy across the client’s disparate global entities
supported delivery maturity improvements by conducting PMI and agile certification training
implemented an MRP delivery model to streamline resource strategy, selection, onboarding, training, governance, continual service improvements and more
Key outcomes of the partnership included:
generating strong commercial value through competitive pricing, improved quality and greater scalability
meeting initial demand within four weeks of initiating the partnership by implementing a flexible delivery model
developing onboarding training programs to accelerate productivity and improve delivery consistency and quality
substantially reducing the client’s investment — in terms of both dollars and time — while streamlining the resource-acquisition process under a five-day selection service-level agreement
generating strong commercial value through competitive pricing, improved quality and greater scalability