randstad's end-user services.

If you’re struggling to fulfill the needs of end users while also realizing critical business and IT performance goals, Randstad Technologies has you covered — from service desk to desktop support, IT service management (ITSM) consulting, process improvements and service assessments.
RT End-User Services A

how we deliver end-user services

We'll help you unlock value and reduce costs by revamping processes, hiring best-in-class people — or even planning and implementing a highly focused project from end to end.
randstad
ownership
you
ownership: randstad
duration:
<
1 year

project services

From help desk to onsite desktop support, ITSM toolset management to program strategy and architecture, our solutions deliver results, fast.
learn more >
ownership: randstad
duration:
>
1 year

outsourcing

Hand off IT responsibilities to our ITIL- and SCP-certified professionals so you can focus on business growth.
learn more >
ownership: randstad
duration:
<
1 year

staff augmentation

Fill key talent gaps with desktop support technicians, help desk analysts, systems administrators and more.

learn more >
ownership: randstad
duration:
>
1 year

direct hire placement

Leverage our deep domain expertise in end-user services to enhance your performance year over year. 
learn more >
Arrow-01

managed resource program

learn more >
<1 year
duration of activity
>3 years
ownership: randstad
duration:
<
1 year

project services

learn more >
ownership: randstad
duration:
>
1 year

outsourcing

learn more >
ownership: randstad
duration:
<
1 year

staff augmentation

learn more >
ownership: randstad
duration:
>
1 year

direct hire placement

learn more >

managed resource program

learn more >

staffing and direct hire

Overcoming today's talent challenges is tough — but it’s even tougher when you go it alone. Here's how Randstad Technologies can help. Learn more about our wide range of technology staffing capabilities.

service desk

service desk

Customer perceptions of IT often originate with your service desk — so if you're ready to transform a "good enough" service desk into a great one, we’ve got the talent solutions to help you get started today.

popular positions we source:

  • business operations analysts
  • desktop support technicians
  • help desk analysts
  • ITSM delivery directors

desktop support

desktop support

We have deep domain expertise in providing desktop support services — it's what makes us a valued business partner to leading companies today. Ready to see how our experience can deliver value?

popular positions we source:

  • desktop support analysts
  • desktop support engineers
  • desktop support managers
  • end-user support technicians

ITSM consulting and process improvement

ITSM consulting and process improvement

Strategically deploying ITSM tools and processes can lead to great benefits for organizations today — but you'll need qualified talent who understand the latest ITSM toolsets to see the most value.

popular positions we source:

  • IT asset management analysts
  • ITSM business operations analysts
  • ITSM delivery directors
  • systems administrators

service assessments

service assessments

Introducing industry best practices can dramatically improve customer satisfaction and productivity while reducing costs. But finding the people you need to do that isn't easy — and that's where we can help.

popular positions we source:

  • implementation managers
  • IT compliance analysts
  • IT operations managers
  • process improvement analysts

service desk

Customer perceptions of IT often originate with your service desk — so if you're ready to transform a "good enough" service desk into a great one, we’ve got the talent solutions to help you get started today.

popular positions we source:

  • business operations analysts
  • desktop support technicians
  • help desk analysts
  • ITSM delivery directors

service desk

Customer perceptions of IT often originate with your service desk — so if you're ready to transform a "good enough" service desk into a great one, we’ve got the talent solutions to help you get started today.

popular positions we source:

  • business operations analysts
  • desktop support technicians
  • help desk analysts
  • ITSM delivery directors

desktop support

We have deep domain expertise in providing desktop support services — it's what makes us a valued business partner to leading companies today. Ready to see how our experience can deliver value?

popular positions we source:

  • desktop support analysts
  • desktop support engineers
  • desktop support managers
  • end-user support technicians

ITSM consulting and process improvement

Strategically deploying ITSM tools and processes can lead to great benefits for organizations today — but you'll need qualified talent who understand the latest ITSM toolsets to see the most value.

popular positions we source:

  • IT asset management analysts
  • ITSM business operations analysts
  • ITSM delivery directors
  • systems administrators

service assessments

Introducing industry best practices can dramatically improve customer satisfaction and productivity while reducing costs. But finding the people you need to do that isn't easy — and that's where we can help.

popular positions we source:

  • implementation managers
  • IT compliance analysts
  • IT operations managers
  • process improvement analysts

projects and outsourcing

When you partner with Randstad, you'll gain immediate access to hard-to-find talent — and that can be a key differentiator when it comes to achieving crucial business goals.

service desk

service desk

  • Tier 1 and 2 technical and operational support at our facilities and client locations
  • 24x7x365 expert support via state-of-the-art support centers
  • full suite of contact and incident management reporting tool sets
  • solutions driven by first-call resolution, customer satisfaction, continual service improvement and innovation
  • robust inbound and outbound call center services, including call logging and routing, informational support and data collection/query projects

desktop support

desktop support

  • onsite, dispatched remote technical support for desktops, laptops and mobile devices
  • comprehensive service delivery, including provisioning, asset management, delivery and user support for all desktop, laptop and mobile devices
  • desktop software support, including distribution and new-hire orientation
  • hardware repair, including in-warranty and out-of-warranty break/fix support for desktops and laptops
  • diverse install-move-add-change (IMAC) services, from project and service-level based support to onsite or remote deployments, configuration services, asset staging and kitting retirement
  • ongoing hardware refresh and recovery deployment

ITSM consulting and process improvement

ITSM consulting and process improvement

  • ITSM tool and module implementation
  • ITSM strategy and architecture development
  • complete service catalog and service integration consulting

service assessments

service assessments

  • consulting engagements to assess current end-user support models and strategies
  • gap analysis and roadmap development
  • ITSM toolset assessments and selection expertise
  • transition assistance

service desk

  • Tier 1 and 2 technical and operational support at our facilities and client locations
  • 24x7x365 expert support via state-of-the-art support centers
  • full suite of contact and incident management reporting tool sets
  • solutions driven by first-call resolution, customer satisfaction, continual service improvement and innovation
  • robust inbound and outbound call center services, including call logging and routing, informational support and data collection/query projects

service desk

  • Tier 1 and 2 technical and operational support at our facilities and client locations
  • 24x7x365 expert support via state-of-the-art support centers
  • full suite of contact and incident management reporting tool sets
  • solutions driven by first-call resolution, customer satisfaction, continual service improvement and innovation
  • robust inbound and outbound call center services, including call logging and routing, informational support and data collection/query projects

desktop support

  • onsite, dispatched remote technical support for desktops, laptops and mobile devices
  • comprehensive service delivery, including provisioning, asset management, delivery and user support for all desktop, laptop and mobile devices
  • desktop software support, including distribution and new-hire orientation
  • hardware repair, including in-warranty and out-of-warranty break/fix support for desktops and laptops
  • diverse install-move-add-change (IMAC) services, from project and service-level based support to onsite or remote deployments, configuration services, asset staging and kitting retirement
  • ongoing hardware refresh and recovery deployment

ITSM consulting and process improvement

  • ITSM tool and module implementation
  • ITSM strategy and architecture development
  • complete service catalog and service integration consulting

service assessments

  • consulting engagements to assess current end-user support models and strategies
  • gap analysis and roadmap development
  • ITSM toolset assessments and selection expertise
  • transition assistance
Asset 1

managed resource program

We can take on your highest-priority projects from end to end, streamlining the hiring and onboarding process and ensuring continuity of talent to power your success.
Asset 1
RT-End-User-Services-Services-Module

experience you can trust

  • 97 percent client satisfaction rate
  • winner of HDI team excellence award
  • 4.5 million interactions
  • 1.8 million users supported annually
  • over the past two years, we have helped clients save millions

end-user services case studies

Don't just take our word for it — see for yourself how our one-of-a-kind technology solutions are powering client success.

contact us

We solve pressing technology pain points for today's leading companies, and we can't wait to learn more about yours — so we can get to work alleviating them. Ready to discover why we have a 97 percent client-retention rate? Connect with a local IT talent expert in your market today.

fill in the form so we can get in touch