Randstad Inhouse Services

Randstad Inhouse Services

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who do we work with?

So whether you're looking for support with high-volume call center recruitment, have to find experienced, screened and vetted professionals for your manufacturing or logistics operations, clinical or non-clinical healthcare practice or simply need to fill direct roles — our experts have you covered every step of the way.

how do we deliver value?

There are certain business challenges that require a hands-on, consultative approach to solve. We work together with you to create value end to end.

frequently asked questions

interested in learning more?

See the 13 most-asked questions we hear from companies looking to partner with Randstad Inhouse Services.

what do “onsite solutions” or “inhouse services” mean?

“Onsite” and "inhouse" mean different things to different people — and while the language might seem complex, in practice, it's simple: We work exclusively for you, at your office or on your factory floor, day in and day out. So when sudden needs arise or priorities shift, we'll work side by side with you to solve problems, uncover opportunities and implement solutions. We don't just provide local talent to be onsite for, say, two hours a day. We provide onsite managers who are dedicated to your success. 

This is a “vendor on premises,” or VOP, model. And it can mean the difference between having a dedicated team, which can lead to considerable cost savings, versus relying on multiple staffing resources that may be filling roles on the highest markup or pay rate. The bottom line is that with Randstad Inhouse Services you have a one-on-one relationship with your onsite manager, who will help you manage your business in real time.

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below.

what makes randstad inhouse services different?

With many staffing agencies, you get multiple points of contact — each of them working for multiple customers. But at Randstad Inhouse Services, your dedicated onsite manager focuses only on you and your business.

Plus, we don't only focus on talent acquisition — we take a more hands-on, value-added approach, something you can see in the fact that a full 50 percent of our onsite managers' time is dedicated to managing your workforce. Our onsite managers are extremely well-vetted, too — in fact, each of them undergoes months of intense onboarding to ensure they’re not only a good cultural fit for your organization, but current on the latest and most relevant compliance concerns, as well. None of our competitors can say that. And when it comes to fulfillment and compliance — two of our focus areas — we offer solutions that our competitors simply can't match.

Beyond a dedicated onsite manager, you’ll also gain access to seasoned workforce consultants, including OSHA-certified solutions experts who can develop customized optimization strategies and tailored performance management programs. By getting into “the weeds” of your business, we can help you think holistically about operational objectives and challenges, and then work with you collaboratively to roll out robust, enduring solutions. And we're always optimizing delivery timelines to ensure clients hit their KPIs.

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below. 

 

how do you engage with your employees?

People: they're your most valuable asset. So unlike some of our competitors, we don't treat our employees as commodities, but as the vital contributors they are. And that's something you'll see from day one when you partner with Randstad Inhouse Services, starting with our highly structured onboarding process, which includes a detailed employee-engagement plan.

Plus, we recognize that engagement and retention go hand in hand. So we use a wide range of channels to connect with employees at critical touch points — from welcoming to onboarding, talent management, feedback, performance evaluations, cross-training, referral bonuses and more.

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below.

what does your safety program look like?

The link between safety and bottom-line health is crucial, but it's often overlooked. That's why, at Randstad Inhouse Services, we offer subject matter experts who have extensive knowledge of safety best practices — based on thousands of engagements — and work closely with clients to develop more robust safety programs. Wherever you are in your safety journey today, we'll help you get to best in class. Our commitment to safety is something that differentiates us, particularly given the fact that, in joint-employer environments, responsibility for safety training can get complicated fast.

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below.

what job titles do you fill most frequently?

We can source highly qualified talent for virtually any position or function across industries. That said, below are some of the roles that we specialize in — and that we expect to be highly in demand in 2020 and beyond — broken down by industry. 

manufacturing and logistics

  • warehouse laborers
  • materials handlers
  • forklift operators
  • assemblers
  • welders
  • machine operators
  • production managers
  • production supervisors
  • production technicians
  • maintenance technicians
  • other skilled trades

office and administration

  • administrative assistants
  • customer service representatives
  • executive assistants
  • general clerks
  • receptionists

healthcare

  • clinical nurse practitioners
  • clinical registered nurses
  • pharmacy technicians

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below. 

how do you measure results — and how do you define success?

We want to operate like a member of your team, which means your goals are our goals. So while we can't set the bar or define what success looks like ahead of time, once you do, we'll help ensure you get there. 

Plus, with our metric-based approach to reporting, you'll get continual updates on your progress towards goals, together with actionable insights to drive continuous performance improvements. We are experts at breaking down client data, identifying trends and determining levers that drive change and positively impact KPIs.  

So reporting always plays an integral part in how we drive our clients' success. It's something we take very seriously — and unlike some of our competitors, it doesn't just mean a weekly invoice.

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below.

how is randstad inhouse services leveraging technology?

Our approach, which we call "human forward," is a high-tech, high-touch approach to staffing: It means we put people first — always — but we also use the latest technologies to create solutions at scale, as efficiently as possible. As the workplace has become more technically advanced than ever before, so have we in order to better support our clients' goals.

For example, we have proprietary tech tools that help us engage with and stay connected to all of our employees. We're also making the candidate experience better — and simpler — through a host of new tech offerings. One example of that is WePlan, our versatile, smart solution that streamlines scheduling and reporting processes. With an automated scheduling process in place and data at our fingertips, we’re able to get the right people for the right jobs right away — and that means we can fill shifts faster and more strategically.

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below.

what kinds of benefits do you offer employees?

People are our most valuable asset, so we want to take care of them. Plus, we know that happy employees are more productive employees, too. That’s why we're able to provide robust benefits packages — everything from medical and dental benefits to paid holidays, time off, discount programs and more.

At the same time, we know that every business is different, so benefits can always be customized to match your specific needs.

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below.

how can you help me get the people i need?

If you're still relying on referrals or posting jobs online and hoping the right person applies (the old “post-and-pray" approach), stop. Immediately. There's a better approach. 

We don't wait around for people to find us at Randstad Inhouse Services. Instead, we find them, using a multichannel recruitment method — including community outreach and other grassroots activities — that truly sets us apart from the rest.

Plus, we're using the latest recruiting technology, together with digital platforms, social media platforms and search engines to source candidates you won't find any place else. In other words, our onsite managers are recruiting from many different avenues and sources, not the same pond as everyone else.

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below.

will i be able to meet my site manager ahead of time?

Of course you can! But our goal is also to reduce the amount of time and energy you have to dedicate to the process, so it's up to you. 

You should also be aware that we invest far more heavily in our onsite managers than our competitors. Doing so seems obvious to us, since our onsite managers represent us at thousands of clients' operations around the world every single day. So they need to be experts — and in fact, our onsite managers aren't just subject matter experts in their fields. They also bring considerable expertise on a wide range of issues, from the latest regulatory requirements to recent changes in employment law, and everything in between.

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below.

we tried onsite once before — and it didn’t work.

We're sorry to hear that, but think about it like this: When you go shopping for shoes, there are probably a million different brands to choose from. And until you find the pair that's the right fit for you, you're bound to experience some disappointment. 

So, what makes Randstad Inhouse Services "the right fit"? It starts with our approach to developing a deep understanding of our clients' processes, expectations and goals. Then, we leverage that information to develop robust solutions, informed by our vast experience working with clients. After all, we've learned a lot over the years, so we're realistic — and we know one size doesn't fit all. Once our workforce consultants understand exactly what your requirements are, they're able to act strategically to support you, and ensure you're always progressing toward your business goals.

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below.

i already work with other agencies. why should i put all my eggs in one basket?

We don't just want our clients to succeed in any one area — we want their businesses to thrive from end to end, so our workforce consultants are integrated into your day-to-day business operations. That way, they have unmatched insights into root causes underlying obstacles and challenges.

Take a client struggling to fill roles, for example. In that case, we'd lead a deep dive into the issue, carrying out in-depth discovery sessions, opportunity assessments, market analyses and more. And from there, we'd come back to you with extensive analytics about turnover, helping you pinpoint exactly where, when and why things are going wrong. 

Finally, bear in mind that, whenever multiple vendors are in the mix, you'll be dealing with multiple delivery timelines, coordinating with multiple account managers, have less visibility into the effectiveness of any given partnership and suffer diminished alignment around overarching goals. For these reasons and more, the costs of working with multiple agencies often far outweigh the benefits. 

To go back to the learning center for Randstad's inhouse services practice, click here. For additional related topics, see below.

workplace safety

We're also experts at connecting the dots between safety practices, operational risks and bottom-line outcomes. So brush up on the latest safety best practices, or take our safety maturity diagnostic assessment test — because you don't know what you don't know.
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