challenge
The client, a leading pharmacy benefits management company, faced a crisis: Not only had their recent Microsoft migration exceeded budget, but the effort itself had ultimately proven unsuccessful. As such, the organization was saddled with a resource-intensive solution that neither delivered value nor met budgetary restraints. Clearly, a change was in order.
solution
The client turned to Randstad Technologies for support. Our solution, which carefully balanced and prioritized technical and talent-related needs, comprised four essential parts:
- sourcing and managing a team of qualified experts to oversee the client’s service desk and provide Level 1 and 2 troubleshooting
- pre-configuring new Windows 7 OS systems, including staging, kitting and delivering computers to the client's site
- providing a team to augment core technical capabilities related to application compatibility testing, system center computer management (SCCM) and Windows 7
- carrying out software installations, user data migrations, complex application configurations, installations and more
outcome
We solved for immediate business challenges while creating mechanisms to adjust resource levels as in-house skills and capabilities evolved. High-level standouts from our engagement included:
- migrating all systems on schedule and budget while successfully automating deployment
- rapidly deploying a flexible delivery team capable of expanding or contracting based on the client’s needs
- re-engineering processes to enable highly skilled technicians to focus on higher-risk, higher-touch areas — and therefore deliver more value to the business
