A leading global food service retailer's data collection and analysis platforms varied across their 35,000 locations. They were having difficulty structuring and consolidating these disparate data streams and offering market owners the tools to improve their operations while bridging a variety of cultural and language differences. Additionally, data security had potentially severe legal ramifications for the company.
Randstad Technologies helped build and deploy a master data management (MDM) system to function as a data dictionary, consolidate and combine like data elements and serve as both a data repository and clearinghouse. The scope of work included a group of toolsets that would allow individual restaurants to acquire the information they needed to evaluate and improve operations.
The client leaned on Randstad Technologies for our deep domain expertise in IT staffing as well as our global talent network to secure qualified SQL server developers who specialized in MDM. This dynamic and skilled project team helped:
The project team continues to be on target with all deliverables, and the initial success of the system has led to its subsequent adoption across multiple markets.
The client, Acme Truck Line, is a leader in the transportation of equipment, materials and supplies throughout the U.S. However, while the client depended on effective communication and information-sharing to be successful, its approach to web-based communications to truckers and customers had become outdated — so much so that it risked compromising their competitive edge. In the wake of a failed partnership with another web development firm, Acme turned to Randstad Technologies for help designing and implementing the solutions they needed.
Randstad Technologies applied proven software development best practices to ensure deliverables met critical benchmarks for functionality, quality, timeliness and budget. This included six distinct steps:
Acme Truck Line engaged Randstad Technologies to apply this approach to three critical web development projects, with the goal of upgrading their technology to better support truckers and customers alike.
This $15 billion global food giant faced numerous problems as a result of aging and outdated network equipment, causing frustration and inefficiencies throughout its plant and distribution facilities. Specifically, operations were crippled due to poor Wi-Fi signal strength between the company’s voice-directed picking application and its warehouse management system, resulting in decreased overall productivity and efficiency.
Hoping to better leverage wireless access and deploy new technologies, the client decided to upgrade wireless and local area networks at 70 North American plants and distribution facilities, with a planned two-and-a-half-year roll out. And to kick things off, the client wanted to start with a three-site pilot project, with the goal of little or no production downtime.
The company selected Randstad Technologies for its WAN/LAN upgrade based on our extensive deployment experience, quality focus, innovative approach and structured — yet scalable — delivery model.
Randstad Technologies took an integrated approach to address the client's need. Key features of our solution included:
Randstad Technologies offered the client complete transparency and robust communication throughout the engagement, including project details and progress updates through our project management portal.
With work on the three pilot projects completed, Randstad Technologies was directed to upgrade all of the 70 planned sites. After implementing a faster, more stable and secure network, the client achieved a range of benefits, including:
Throughout the project, Randstad Technologies leveraged its formal continual service improvement (CSI) program to ensure work proceeded quickly and effectively. The integrated solution has strategically positioned the client to take advantage of additional opportunities, including the acquisition of new technologies that build on its new growth capabilities.
The client, a leading pharmacy benefits management company, faced a crisis: Not only had their recent Microsoft migration exceeded budget, but the effort itself had ultimately proven unsuccessful. As such, the organization was saddled with a resource-intensive solution that neither delivered value nor met budgetary restraints. Clearly, a change was in order.
The client turned to Randstad Technologies for support. Our solution, which carefully balanced and prioritized technical and talent-related needs, comprised four essential parts:
We solved for immediate business challenges while creating mechanisms to adjust resource levels as in-house skills and capabilities evolved. High-level standouts from our engagement included:
Our client, the aerospace arm of a diversified technology manufacturer, lacked the necessary bandwidth to conduct script testing for their traffic collision-avoidance system. This was a particularly urgent business concern for the client because their delivery deadline was fast approaching. With safety and bottom-line performance both in jeopardy, the client turned to Randstad Technologies as a trusted strategic partner.
Randstad Technologies immediately got to work developing a best-in-class solution to address all of the client’s critical pain points. Specifically, our solution included:
Our solutions led to immediate progress and measurable outcomes — so much so, in fact, that the initial project scope was quickly expanded. Key highlights of the overall engagement included:
The client, one of America’s oldest financial institutions, was struggling to manage a mix of internal and external vendors across 11 geographically distributed Tier 3 and 4 data centers. Key obstacles included:
Faced with these and other pressing business challenges, the client sought a strategic partner for support — and our demonstrated expertise converting external employees and vendors to employees and subcontractors made all the difference.
The client conducted an extensive vetting process, ultimately selecting Randstad Technologies based on the strength of our solution. The solution focused on several areas for improvement, namely:
Randstad Technologies not only assumed full-scope responsibility for managing the client’s 11 world-class data centers, but in so doing engineered major improvements to them, including:
Today, the client leverages Randstad Technologies’ recruiting capabilities for access to quality talent on an ad hoc basic in order to complete incremental project work. With very little advance notice, we're able to flex and scale to meet the client’s needs — so we can be every bit as agile as your next opportunity or challenge, too.
The client, a professional sports entertainment organization, had been running their internal desktop support and service desk team from three separate locations. As a result, they lacked reporting processes to diagnose service issues, which decreased efficiency and hurt overall service levels. Faced with these challenges, the client turned to Randstad Technologies for support.
Randstad Technologies worked consultatively with the client to understand needs and develop best-fit solutions. Having aligned on priorities, we developed a plan of attack and began:
Randstad Technologies rolled out a unique hybrid facility model, introducing 24x7 coverage while reducing customer costs and increasing the client’s flexibility to handle contact volume spikes. Highlights of the engagement included:
When service desk and support models became operating pain points, the client, a Fortune 100 company, turned to Randstad Technologies for support. Specifically, the client’s decentralized model — a mix of globally distributed insourced and outsourced service desks — was leading to a host of negative consequences, such as:
By leveraging industry-leading methodologies, Randstad Technologies helped the client transition to a single-point-of-contact (SPOC) service desk using a phased approach on a global scale. And to ensure end-to-end issue resolution, we took care to overturn previous vendors’ practice of assigning core problem-solving tasks back to end users.
After developing an 18-month planning process that finalized consolidation and transition efforts — with shared agreement around strategic goals and objectives, support structures, ownership roles and financials — we focused on:
Having identified opportunities to reduce overall call volume, Randstad Technologies implemented a new governance model emphasizing the quality of end-user experiences, the efficiency of service delivery and the effectiveness of service outcomes. Highlights of the engagement included:
Having partnered successfully with Randstad Technologies for 15 years, the client was delighted (though perhaps unsurprised) that we were able to develop such robust solutions — and have an immediate impact on bottom-line performance.
One of the world’s largest automotive safety suppliers required engineering support to develop and verify the embedded software for their state-of-the-art automotive radar sensor in compliance with ISO-26262. This technology can potentially save lives by allowing drivers to see other vehicles in all weather conditions, warn drivers of pending hazards and support autonomous driving in real-world scenarios.
For several years, Randstad has provided technical expertise and leadership consultation to support the client’s business leaders, enhance global software development teams and deliver solutions, including:
The experts at Randstad Engineering delivered significant business value by:
Based on the success of this engagement, the automotive safety supplier continues to consult with Randstad Engineering on long-term product planning.
When operational challenges began undermining a $1.2 billion electronic health record (EHR) software implementation, the client, a $9 billion nonprofit healthcare system, turned to Randstad Technologies for support. Key obstacles facing the client included:
Working in tandem with the client’s management team, Randstad Technologies created a process to acquire and develop internal resources in support of the EHR system, including:
By partnering with Randstad Technologies, the client was able to complete the planned EHR implementation effectively and efficiently, reducing costs and ensuring continued operational growth in the process. Specific highlights of the engagement included:
Learn how our deep domain expertise can empower your organization — and contribute to your bottom line, as well. Get in touch with us today.
When the data-management organization at a leading financial institution needed to transition from a dedicated technology production and support model to a shared-services model, they turned to Randstad Technologies. The client's high-level needs included:
With a focus on seamlessly transitioning the organization from its current state to a future-state model, we delivered a solution that:
In addition to providing greater insight into the most up-to-date best practices for business, service and financial management, our partnership with the client:
Learn how Randstad Technologies can not only strengthen your organization — but truly transform it. Get in touch with us today.
When suboptimal productivity began plaguing the mobile team at a global financial services and payment technology company as they transitioned to agile, the client turned to Randstad Technologies for support and strategic direction. In addition to being unable to leverage their newly adopted principles and development processes to increase productivity and timeliness, the team also needed to allow for greater fluctuation in resource demands to meet their capacity needs.
With every aspect of the team's agile practices requiring strengthening and guidance, our solution focused on:
In addition to the client's team improving the overall quality and performance of their mobile applications, key highlights of the engagement included:
Productivity should never hamper your business's bottom line. Learn how our service offerings can take your team to the next level, fast. Get in touch with us today.
With IT-related projects routinely exceeding projected cost estimates and schedules, the client, a $4 billion privately held department store, turned to Randstad Technologies to deliver comprehensive operational change in its existing IT project management office (PMO). Success in the fiercely competitive retail industry means leveraging critical IT initiatives, so partnering with Randstad to optimize the PMO was the first step in the right direction.
Our multitiered approach to addressing the client's challenges involved looking at operational infrastructure as well as staffing needs. Key components of our solution included:
By partnering with Randstad Technologies, the client has been able to far more accurately plan, manage and execute complex and large-scale IT initiatives. What's more, they can now quickly adapt to maintain quality and tackle future needs.
Highlights of the engagement included:
Learn how our deep expertise in IT operations can improve your company's market presence and bottom line. Get in touch with us today.
When the IT department of a national distributor of construction supplies and tools needed to establish formal organizational structures, processes and standards following a large-scale merger, they turned to Randstad Technologies. Not only was there a duplicate set of applications, systems and infrastructure to streamline, but serious operational transformation was needed to help the department support projected revenue growth and handle an ever-increasing demand for services.
With revenue and the business's bottom line at stake, the client needed to see results immediately. To support this rapid transformation, key areas of our solution included:
In addition to introducing a formalized role for IT operations within the organization, highlights of the engagement included:
When you partner with Randstad Technologies, there is no organizational change too large to overcome. Get in touch with us today.
When a multibillion-dollar wire and cable manufacturer needed new IT leadership to drive ERP transformation and organizational growth, they turned to Randstad Technologies. Additional challenges included the crippling impact of ad hoc and centrally managed legacy systems on business and IT strategy and governance.
With a new CIO on board — and eager to drive organizational transformation — the client needed to see results fast. Key components of our solution included:
In addition to enabling the client to clearly understand how IT challenges were hampering operational effectiveness, highlights of the engagement included:
To learn more about what Randstad Technologies can do for your business, get in touch with us today. We're always here to help.
When a major teaching hospital with a nationwide network of outpatient healthcare centers needed to undertake a complex tech implementation, they turned to Randstad Technologies for our rare combination of functional and technical expertise. Specifically, the client needed:
Working consultatively with the client to align on priorities and goals, the experts at Randstad Technologies oversaw all phases of the complex tech implementation. Our four-part solution included:
Randstad's rapid delivery approach, which allowed the client's team to ramp up quickly in advance of the eventual go-live, proved to be a key factor in the success of the overall project.
Highlights of the two-year engagement included:
Ready to see how Randstad Technologies can fuel your organization’s transformation — unlocking growth opportunities while preparing you to take on tomorrow's business challenges today? Get in touch with one of our talent experts in your market.
When a large, multistate university health system wanted to adopt cutting-edge digital health technologies and products, they turned to the experts at Randstad Technologies for support. Specific challenges for the client included:
Digital innovation has the power to transform patient experiences and deliver substantial business value for providers. Taking advantage of the opportunity, of course, requires not only the right technology but skilled talent capable of delivering.
Working consultatively with the client to address these and related challenges, Randstad Technologies:
By leveraging a flexible talent model and being responsive to the client's needs, Randstad Technologies was able to deliver on all core project goals. Highlights of the engagement included:
Discover how Randstad Technologies can alleviate critical talent-related pain points and unlock your business's growth potential. Connect with us today.
When a leading provider of health systems and clinical solutions wanted to streamline prior-authorization processes and harness their data for competitive advantage, they turned to Randstad Technologies for support. Specifically, they needed to:
Randstad worked closely with the client, installing seasoned healthcare data management as well as change-agent leaders to serve on the client's CIO team. After aligning on a shared vision for provider and prior-authorization information management, Randstad got to work:
Highlights of the engagement included:
Ready to see how Randstad Technologies can solve your most pressing healthcare tech pain points? Connect with us today.
Frustrated by struggling with a variety of Windows 7 issues, this professional sporting event organization decided enough was enough and began migrating to Windows 10. Worried that the migration might require skills they lacked internally and that it would disrupt their business operations, they turned to Randstad Technologies for our technical insights and extensive operating system migration experience.
Working closely with the client, we developed a plan tailored to their operations that would have them up and running Windows 10 quickly, without disrupting their users’ work routines. Randstad applied their proven migration process to:
By turning to Randstad Technologies to handle their Windows 10 migration, this client avoided the technical hurdles and business disruptions that an operating system migration can create. Their days of struggling with Windows 7 were finally over.
Highlights of the engagement included:
Ready to see how Randstad Technologies can help you migrate from Windows 7 to Windows 10? Get in touch with one of our migration specialists to learn more.
User frustration with Windows 7 was up, productivity was down and application incompatibility was causing real business problems when this international financial trading organization brought in Randstad Technologies to migrate the organization from Windows 7 to Windows 10.
Their rapid migration schedule entailed:
Working as a strategic partner, Randstad Technologies applied years of Windows migration experience performed for scores of clients to meet their aggressive deadline.
The client’s migration proved successful in meeting their expectations about improving business operations within their short timeframe.
Ready to find out how Randstad Technologies can help your Windows 7 to Windows 10 migration? Connect with our migration professionals today.
When Honeywell wanted to grow its Veterans recruiting practice — and position itself as an employer of choice among Veterans — the company sought out subject matter experts in Veteran recruiting. Building on an existing recruitment process outsourcing (RPO) program with Randstad, Honeywell turned to our Veteran Center of Excellence for support organizing, improving and managing its Veterans recruitment efforts.
Randstad applied our proven Veterans sourcing and screening processes to develop an effective strategy to greatly increase the number of Veterans applying for positions at Honeywell. Randstad’s actions included creating and implementing:
Honeywell’s Veteran initiative has proven to a runaway success so far — and its momentum only continues to grow. Highlights of the engagement include:
The hunt for cybersecurity talent is intense and will intensify. Estimates peg the 2021 shortage of cybersecurity professionals at 3.5 million. Organizations realize that unless they reskill people from other tech fields, they’ll never cover this gap.
This stark realization inspired Cisco to create its CyberVets program, an industry partnership of cyber-focused companies that provides free training and certification to the military and veteran community.
Cisco wanted a partner that could provide their graduates with career coaching, resume writing and brand development, as well as employment opportunities — and Randstad proved the perfect fit.
The first-of-its-kind collaborative relationship formed between Cisco and Randstad ensures that Veterans participating in Cisco’s CyberVets program have sufficient resources to take the next step in their cyber-focused careers.
Cisco leverages Randstad’s Veterans Center of Excellence consulting program, development and placement support services to offer CyberVets students additional resources, like career coaching, resume writing and individualized job leads at both CISCO and other participating employers.
As they near the end of the program, all CyberVets graduates connect with a professional career coach for career guidance and development options. All grads are also guaranteed an interview with Cisco and/or a participating employer.
Through close collaboration and research, Randstad and Cisco have been able to establish and refine the “ideal” demographics, backgrounds and career goals for new CyberVets students. This refinement improves the effectiveness of the program in fitting graduates to matching employment opportunities and helps Cisco increase the value of their investment in the program.
The client, a leading FinTech company, aimed to partner with and increase the value of traditional financial institutions. However, rapid growth in demand also meant rapidly expanding the client’s team — and adapting to a radically new environment. Concerned, the resource-strapped client tapped Randstad's Agile Scrum Managed Resource Program to help build out their teams.
Led by Randstad’s assigned Delivery Director and Technology Director, Randstad quickly moved to build and ramp up two scrum teams. Significant aspects of our approach included:
identifying the talent for complete application development scrum teams, including iOS developers, Android developers, web developers, platform services engineers, scrum masters and more to assist with ongoing application development initiatives
the two self-organizing scrum teams are leveraged by the client to develop, troubleshoot and test both legacy and new web and native mobile applications
essential technology competencies include Ruby, NodeJS, Android, iOS, React JS and more
The Randstad Solutions team went above and beyond to deliver on the client’s needs. Critically, what’s more, the client can now ramp resources up or down at any time based on vicissitudes in demand. Key outcomes included:
led by Randstad’s Delivery Director, providing ongoing team oversight — and ensuring the continual development of all team members
rapidly responding to evolving sourcing needs on behalf of the client
delivering mission-critical technical and operational assistance to abet the client’s organizational transformation
The client, a Fortune 500 home loan mortgage company, was undergoing major, multi-year transformational change to implement Scaled Agile Framework® (SAFe®) 4.6, but the company’s project management office (PMO) lacked consistent, standardized governance processes, controls and metrics to ensure the success of the transformation. Unsure how to proceed on their own, the client turned to the technology experts at Randstad Technologies for help.
We took an incisive and iterative approach to solving our client’s onsite challenges, beginning with an end-to-end PMO assessment to identify governance controls and metrics for the new environment. Key aspects of our approach included:
conducting discovery interviews to “baseline” the current state and identify gaps needed to achieve the target state
identifying agility metrics currently in place with the goal of delivering on immediate needs
creating standardized templates for PMO/agile processes during and after the transformation
delivering a number of quick-wins early on while rolling out consistent templates for PM/agile practices going forward
Empowered by Randstad’s technology experts, the client:
created agility metrics for the new process, ensuring post-transformation SAFe® process success while eliminating gaps
implemented templates for project schedules spanning multiple frameworks
built a playbook to assist project managers with onboarding, which also made it easier to access legacy documents
certified all onsite Randstad project managers in SAFe® processes to support the success of the transformation, at the same time improving quality and scalability
Our client, the nation’s largest chain of retail pharmacies, faced considerable challenges delivering on variable IT project management office (PMO) demands. Compounding the difficulty was a recent merger, which had led to inconsistent PMO processes across the enterprise. As demand continued to climb, the client sought a partner capable of enhancing PMO maturity, addressing variable resource demand, ensuring delivery quality and increasing commercial value.
We took a multichannel approach to address our client’s challenges, beginning with a strategic PMO assessment, Managed Resource Program (MRP) and agile as well as project management institute (PMI) certification training. On top of that, Randstad Technologies:
conducted assessments to define the PMO standardization strategy across the client’s disparate global entities
supported delivery maturity improvements by conducting PMI and agile certification training
implemented an MRP delivery model to streamline resource strategy, selection, onboarding, training, governance, continual service improvements and more
Key outcomes of the partnership included:
generating strong commercial value through competitive pricing, improved quality and greater scalability
meeting initial demand within four weeks of initiating the partnership by implementing a flexible delivery model
developing onboarding training programs to accelerate productivity and improve delivery consistency and quality
substantially reducing the client’s investment — in terms of both dollars and time — while streamlining the resource-acquisition process under a five-day selection service-level agreement
generating strong commercial value through competitive pricing, improved quality and greater scalability
Lack of standardization across onsite WAN connectivity was causing our client, a $195 billion pharmaceutical and supplies distributor, serious IT support headaches. The client’s core IT staff was unable to upgrade these sites efficiently and quickly in order to meet the rapidly evolving demands of the business — and one strategic partner had already failed to deliver on goals. The client chose Randstad Technologies due to our expertise in deploying SD-WAN connectivity and our ability to deliver quickly and efficiently.
Recognizing the breadth of the challenge, Randstad’s team quickly got to work:
implementing robust project management practices governing the scheduling and coordination of multiple customer partners required at each location
conducting pre-cutover visits at each location to verify requirements, install equipment and identify any additional work
documenting cutover processes for each site and creating step-by-step playbooks for action
Key outcomes of the engagement included:
delivering on SD WAN connectivity goals across all sites
significantly bolstered the speed and efficiency of the project by conducting all pre-cutover visits in two hours and cutover activities in only one
mitigating broad-based support challenges
empowering the client with the ability to deploy more quickly and efficiently going forward
When our client, a $1 billion defense firm, divested from its parent company, new IT infrastructure — from data centers to branches — was needed urgently. In fact, not only would continued reliance on the parent company’s network be cost prohibitive, it would also prevent the client from delivering on key business needs. Desperately seeking a leading-edge technology solution that leveraged application-centric infrastructure (ACI), the client turned to Randstad for support.
Recognizing that speed was of the essence, Randstad Technologies’ team quickly got to work, including:
provided wide-ranging technology assessments, as well as project management support to deliver on needs
designed and deployed resources to implement a policy-based, software-defined datacenter using ACI
implemented the core network, then upgraded all branches, as well as end-point devices in parallel
identified key technology resources to meet the client’s business needs — and set them up for long-term growth
determined the client’s most at-risk sites, ranking them by potential impact on the business
built specialized implementation teams in order to meet customer needs
created standards to support forward-thinking methodologies
ensured broad-based support and understanding for all new technologies
Highlights of the engagement included:
successfully deploying leading-edge ACI technology
effectively rolling out architecture to implement a medium-sized enterprise network in less than 12 months
eliminating problematic “shadow IT”
introducing more flexible and agile IT design, which allowed the business to grow quickly and more efficiently going forward
Our client, a leading automotive supplier, faced a not-so-uncommon obstacle with an upcoming IoT deployment: namely, new features that could not be brought to market due to integration challenges with existing products (in this case, a mix of diesel, electric and hybrid cars). This problem became even clearer after attempting to integrate infotainment systems, Microsoft cloud services, services for Android/iOS phones and more. Fortunately, Randstad Technologies came to the rescue.
Randstad immediately got to work creating new technology solutions, with the goal of integrating embedded systems with cloud infrastructure, streamlining code and testing all phases of development. Our solution included:
conducting end-to-end (E2E) integration and validation
overseeing the automation of core platform as well as test automation
providing engineering expertise to support the client’s project goals with key technologies, including REST API, MQTT protocol, cloud services, backend servers, Linux, CAN/LIN, C/C++, Bash, Python and more
Key outcomes of the engagement included:
sharing full ownership of deliverables and meeting all client deadlines during the engagement
providing much-needed technical expertise and assistance to the client
ensuring on-time delivery
developing an in-best-cost-country model
The client, a U.S. transportation and distribution company, wanted to develop a customer-facing portal to provide better access to shipment status and other data provided by their IoT platform. Developing this portal was viewed as a key business priority that would allow the client to remain competitive in the marketplace. Lacking the internal resources to complete the project, however, the client turned to the tech experts at Randstad Technologies for support.
Randstad’s team quickly got to work. Key aspects of our solution included:
creating designated UI/UX design and application development teams to assist with the development, design and launch of the new web portal as well as related mobile applications
applying modern web standards to all aspects of the project, including responsive design through CSS3 and HTML5
utilizing a robust API to allow for peak performance on native mobile applications (iOS/Android)
Meaningful outcomes of our engagement included:
meeting all project deadlines — and delivering on budget — by leveraging proven project management methodologies
significantly improving operations and enhancing service levels for customers and truckers alike
Plans to acquire and deploy smart tools and production machinery in order to fashion the “plant of the future” were hampered by aging, disparate, and outdated network equipment. To accommodate anticipated demand for IoT-enabled automation and communication, this client decided to upgrade their entire wired/wireless network infrastructure at 70 North American plants and distribution facilities.
Randstad was selected based on its extensive deployment and network experience, quality focus, innovative approach and structured, scalable delivery model.
Integrated approach included:
Randstad completed upgrades to all 70 sites with no disruptions to the client’s operations. Implementing a faster, more stable and secure network offers wide-ranging benefits:
Throughout the project, Randstad Technologies leveraged its formal Continual Service Improvement program to ensure work proceeded quickly and effectively. Randstad led Six Sigma Black Belt workshops to standardize customer’s wired and wireless network infrastructure.